Important Shipping and Handling Information
Kreuz ships via FedEx with “NO SIGNATURE REQUIRED” for all deliveries. If you require a signature on delivery, then it must be written in the notes section on the checkout page.
Same day shipping orders must be placed before 9 AM Central time. All orders placed after 9 AM Central are processed and shipped the next business day.
No Saturday or Sunday shipments or deliveries for online orders. All orders placed on the weekend are processed the next business day.
All food is shipped in dry ice. During the summer months, temperatures limit shipping to 2 to 3 days to ensure freshness. Please take this into consideration when choosing a shipping method.
Customer assumes responsibility for the condition of shipments when using FedEx Ground and FedEx Home delivery. FedEx Ground and FedEx Home delivery can take up to 5 business days and perishable items like BBQ is not guaranteed.
All shipping options have a $17.00 materials and handling charge included.
We offer a 48-hour money back guarantee on all items. Please call customer service at 512-398-2361 in advance to obtain an RMA number (Return Merchandise Authorization) within 48-hours of purchase date.
If you have any questions, please call us for information at 512-398-2361.